Broad Based Organizing initiative was undertaken by a women’s group from Lezha where the issue of Client Service in the resorts of Shengjin was the priority. As a follow up of this issue continued meetings and forums will take place with interested groups and local authorities of the Tourism development sector. The addressing of Client service in Shengjin resorts started with a two days training with various staff working in the receptions, kitchen & bar services and housekeeping. The infrastructure is very good but the standards of services have many improvements to make in order to entice the tourists visiting Lezha and Shengjin to come back again.
Recommendations came out from the training and were presented to the managers of Rafaelo and some other resorts and to the staff present in these places. There is a lot to be done in this regard but this initiative helped to raise the awareness for the staff and managers that without continuous training it would not be easy to improve the Client Service standards. A thank you goes to Rafaelo resort owners who welcomed this initiative and to the very professional trainers of Hotel-&Tourism school of Tirana. Tourism is a big opportunity for the women of Lezha region therefore Mary Ward Loreto Women would like to continue to support this sector.